Refund policy
Returns We have a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received — unused, with tags, and in its original packaging. You'll need your receipt or proof of purchase.
To start a return, contact us at support@luresedge.com. If your return is accepted, you will be responsible for the cost of return shipping to our address unless the item is faulty or incorrectly sent.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve it.
Exceptions / Non-Returnable Items The following cannot be returned: custom or personalised items, sale items, and gift cards.
Exchanges To exchange an item, return it and place a new order once the return is accepted.
Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. Allow additional time for your bank to process it. If 15 business days have passed since approval, contact us at support@luresedge.com.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason (the "withdrawal period").
To exercise this right, you must notify us before the withdrawal period expires by contacting us at support@luresedge.com or by submitting a return request through your account. You may use the model withdrawal form below, though it is not obligatory.
On receiving your returned items, we will refund all payments received from you, including standard outbound delivery costs, within 14 days, using the same payment method as your original purchase. You are responsible for the direct cost of returning goods unless we have agreed otherwise.
Exceptions to the Right of Withdrawal The right of withdrawal does not apply to:
- Perishable goods
- Sealed goods opened after delivery where return is not suitable for hygiene reasons
- Goods made to your specification or clearly personalised
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Lures Edge, support@luresedge.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
- Ordered on: _
- Order number: _
- Name of consumer(s): _
- Address of consumer(s): _
- Signature (only if this form is notified on paper): _
- Date: _